Today's, in the variable and complex domestic and international environments,organizations face with numerous challenges. Performance measurement andperformance management in such a situation will be very complicated and difficult.To date, several models have been proposed to evaluate the performance oforganizations. One of the most successful models, the balanced scorecard (BSC) is.But there are still some gaps in the model. In the first model, BSC, it is assumed thatthe perspective of the four perspectives and goals that are to be equal or balanced.However, the validity of this assumption is questionable. In this paper, using thebalanced scorecard model, a model designed to evaluate the performance of acompany in construction industry. Then, AHP technique was used to weighting.

Customer satisfaction is a critical element for excellence and achievement of anyorganization in a competitive environment. Mosques as a nonprofit-religious institutionshould pay attention strongly to satisfying their customers namely prayers, so they cansurvive in a competitive environment of culture. Present study aims to design a modelof determinants of people satisfaction to mosque and their loyalty in Golestan Provinceby a descriptive-analytical study in 2012. For this purpose, a sample of 380 prayers ofGolestan Province has been selected by clustered sampling. Researcher-madequestionnaire was used to assess customer satisfaction and loyalty. 500 questionnaireswere distributed among prayers of Golestan Province. Totally, 371 filledquestionnaires were returned. SPSS 16 LISREL 8/54 softwares were used to analyzethe data. The result of descriptive and inferential statistical show that the Severalfactors of satisfaction index, perceived image of organization, perceived quality(software and hardware), clients’ expectation, perceived value and loyalty are inconceptual model.

In this research, to considering the theoretical background of the research andmodel of organizational justice, ten items were designed; then, thirty-two variableswere extracted. Finally, the matching variables with model of organizational justicewere performed. The proposed model was designed according to the extractionvariables and their matching. To structural and conceptual validation, the dimensionsof this model were validated in the form of a questionnaire. Statistic populationconsisted of management experts and Quran science experts that implement forstructural and conceptual validation in turn. SPSS software was used to analyze data.Based on the results, model was strongly confirm. Finally, after revisions, the finalmodel was presented.

The aim of present research is to determine and prioritize criteria and scales ofevaluating cohesive training systems. Present paper attempts to provide a paradigm forbetter devising of universities' cohesive training systems by identifying such scales. Itspopulation includes elite training experts in the colleges and institutes affiliated toUniversity of Tehran. It attempts to study domestic and foreign papers and to identifycriteria and scales for evaluating cohesive training systems. Identified aspects include:content, flexibility, organizational structure, usage convenience, usage services andapparent form. By using the expert’s opinions, importance ratio of each one of scalesand aspects is determined. Also for evaluating the status of these scales in golestansystem of Tehran University a questionnaire is compiled. that its admissibility andpermanence is confirmed. Then the questionnaire in a sample (of our case) isdistributed. In data analysis, T-test: statistical test is used to examine the status ofscales and aspects. The results of this test indicated that the organizational structurescales and usage convenience have middle status, the status of flexibility, usageservices and apparent form is undesirable, and the content have a desirable status.

In last decade, with the entry of spirituality in organizational and managementresearch, Spirituality leadership, also, has attracted a considerable amount of attention.In this study, with a developmental approach and after using experts' opinions andliterature for identifying leaders' spiritual traits and behaviors, we aim to model themusing adaptive neural-fuzzy inference systems. Empirical data collected from somepublic agencies show that leader's self-awareness, altruism, virtue, spiritual intelligenceand employee empowerment, and a lower level of visioning, role modeling andfairness behavior, can increase leadership effectiveness. Citizen participation, only inparticular situations, can be a proper instrument for gaining leadership effectiveness.

The purpose of this study is to evaluate effect of porter`s competitive strategies tomeet customer market orientation needs in petrochemical firms. Given the numbers ofproducts of this company, this study examine polyethylene products, so the impact of 3porter`s strategies, differentiation strategy, focus strategy, cost leadership strategy,evaluate in response to market orientation needs of this product. porter`s genericstrategy is the method for analysis of the competitive environment. Though theorganization can determine it`s position in the competitive environment of the industry.Differentiation strategy is another method which the company offers distinct productsand services, this make the unique situation in industry. In focus strategy, specialcostumers use the product. In cost leadership strategy, production and implementationof projects is performed in standard procedure with the aim of reducing prices of goodsfor customer. Market orientation also says the products have to shows market demandsand change in taste of customer.

The purpose of this study was to studying the affecting organizational factors oneducational failure of Kashan University’ Students, the outcomes of educational failureand providing solutions for overcoming or decreasing it. In the present study, thequalitative grounded theory method has been used. In addition, for more access to thedata, institutional analysis methods and analysis of documents has been used too. Inthe method of grounded theory, 15 students, 10 staff and 5 faculty members inuniversity of Kashan has been interviewed and the data, using open, axial and selectivecoding, were analyzed. The paradigmatic model resulted from data analysis showedthat the effective organizational factors on the educational failure were included:incompatibility with new environment, inefficient perception about the field,inflexibility of learning environment, prevalence of quantity-oriented evaluation andovercoming of theoretical environment on the experimental environment. The desiredphenomena were result 6 action and interaction strategies Three interfering factorswere detected in these solutions which are including: leisure and access to leisurefacilities, university’s local society’s structure and the relationship between professorand student. Finally, the category of the effecting core of the educational failure of thestudents of University of Kashan was lack of participating in learning environment.

Now days, competitive power, according to the company’s survival. Competitiveintelligence as a strategic management tool and one of the fastest growing areas of thebusiness world is one. The purpose of the present studies, competitive intelligence andinvestigate its impact on managers are thinking strategically. First of intelligenceterminology the competitive aspects of the market, competitors, technology andstrategy was discussed. For this purpose, 70 supervisors and managers of state-ownedbanks (National Bank) and private banks were selected as the target population. This isan example of private banks and public banks, and thus the results can be generalized.For gathering competitive intelligence information, a questionnaire (25 questions)based on the literature review was developed from component and the validity andreliability, most of the banks in the sample analyzed. For the classification andinterpretation of the data, descriptive statistics and inferential statistics for hypothesistesting, such as test and T-test was used to test correlations. Results of statisticalanalysis, competitive intelligence, and strategic decisions Byangrvjvd significantdifference between public and private banks are .Findings is that private banks in termsof competitive intelligence and strategic thinking given the fundamental principles ofthe State Bank of better place.