University of TehranOrganizational Culture Management2423-69424320060723Workplace spirituality and its role in improving organizational citizenship behaviorWorkplace spirituality and its role in improving organizational citizenship behavior19342FAJournal Article19700101University of TehranOrganizational Culture Management2423-69424320060723Weighting and ranking the factors which influence customer satisfaction in the automobile industry, using AHP methodWeighting and ranking the factors which influence customer satisfaction in the automobile industry, using AHP method19343FAJournal Article19700101Nowadays, companies which try to provide better satisfaction and delight, to their customer in the target market will be much more successful in acquiring profit.
Today, buyers have enormous options in choosing products and services, and their expectations of products and services quality are far different from the past. With regard to these facts, therefore, buyers will choose those products and services which have the greatest conformity to their needs and expectations. One of the main tasks of companies marketing department, is to identify the factors which influence customers’ satisfaction and also to provide the best solution to customers’ needs and wants.
This survey had weighted and ranked the factors which influence the satisfaction of the customers who had purchased automobiles (namely PRIDE 141, XANTIA) from Sypa automobile manufacturing company in Shiraz province during April of 2003 until April of 2005 (N = 1038), using AHP method. First of all, the influential factors of customer satisfaction, using the existing sources and the company’s technical experts’ viewpoints and decision making tree hierarchy, are outlined. Then, via questioners and interviews, the necessary data are collected and then analyzed using “Expert Choice” software. At the end, according the result of the survey, the specifications of these automobiles had the greatest relative weight in compare to other factors which influence the customer satisfaction and are of more importanceNowadays, companies which try to provide better satisfaction and delight, to their customer in the target market will be much more successful in acquiring profit.
Today, buyers have enormous options in choosing products and services, and their expectations of products and services quality are far different from the past. With regard to these facts, therefore, buyers will choose those products and services which have the greatest conformity to their needs and expectations. One of the main tasks of companies marketing department, is to identify the factors which influence customers’ satisfaction and also to provide the best solution to customers’ needs and wants.
This survey had weighted and ranked the factors which influence the satisfaction of the customers who had purchased automobiles (namely PRIDE 141, XANTIA) from Sypa automobile manufacturing company in Shiraz province during April of 2003 until April of 2005 (N = 1038), using AHP method. First of all, the influential factors of customer satisfaction, using the existing sources and the company’s technical experts’ viewpoints and decision making tree hierarchy, are outlined. Then, via questioners and interviews, the necessary data are collected and then analyzed using “Expert Choice” software. At the end, according the result of the survey, the specifications of these automobiles had the greatest relative weight in compare to other factors which influence the customer satisfaction and are of more importanceUniversity of TehranOrganizational Culture Management2423-69424320060723Fundamental components in religious management (case study prophetic government)Fundamental components in religious management (case study prophetic government)19344FAJournal Article19700101Due to the importance of management's role in human history and divine religious and specially Islam, obviously one of the most beautiful manifestation of balanced management which is regarded as being inveterate and innovative, surely. The prophetic management was that was based upon Prophet Mohammed's foresight. In this paper we aimed to clarify the essential components of prophetic management from political and cultural viewpoints. In this way, we had introduced
A conceptual model which has three dimensions: individual
Macro, socio-cultural: Also its 14 components are analyzed and briefly explained, and it is clear that every of these dimensions require detailed discussion which we had briefly explained them due to its great size. The brief clarification at the elements some case studies are presented to make the text more tangible in the conclusion section, some solutions are presented which might he useful for others to adopt them, and use them for their workDue to the importance of management's role in human history and divine religious and specially Islam, obviously one of the most beautiful manifestation of balanced management which is regarded as being inveterate and innovative, surely. The prophetic management was that was based upon Prophet Mohammed's foresight. In this paper we aimed to clarify the essential components of prophetic management from political and cultural viewpoints. In this way, we had introduced
A conceptual model which has three dimensions: individual
Macro, socio-cultural: Also its 14 components are analyzed and briefly explained, and it is clear that every of these dimensions require detailed discussion which we had briefly explained them due to its great size. The brief clarification at the elements some case studies are presented to make the text more tangible in the conclusion section, some solutions are presented which might he useful for others to adopt them, and use them for their workUniversity of TehranOrganizational Culture Management2423-69424320060723The intellectual and philosophical basis of organization and management theories in functionalism and structuralism approachThe intellectual and philosophical basis of organization and management theories in functionalism and structuralism approach19345FAJournal Article19700101In this article we review the intellectual and philosophical basis of functionalism and structuralism sociological paradigms. We then discuss organization and management theories in the framework of these paradigms. Firstly these paradigms are detailed then the organization and management Theories are categorized in this framework. In continuing we describe the differences and similarities between functionalism and structuralism paradigms and then give a combinatory model. Finally we emphasize that combinatory model can give better description about theories and expend the contexts of theorization in organization and managementIn this article we review the intellectual and philosophical basis of functionalism and structuralism sociological paradigms. We then discuss organization and management theories in the framework of these paradigms. Firstly these paradigms are detailed then the organization and management Theories are categorized in this framework. In continuing we describe the differences and similarities between functionalism and structuralism paradigms and then give a combinatory model. Finally we emphasize that combinatory model can give better description about theories and expend the contexts of theorization in organization and managementUniversity of TehranOrganizational Culture Management2423-69424320060723Gradual innovation versus radical innovationGradual innovation versus radical innovation19346FAJournal Article19700101Innovation in new definition means creating something which brings more value or a series of chain value.
In strategic studies, Innovation is an angle and in fast changing of business Environment the entrepreneurial firms and ventures need fast growth through different types of Innovations. The different studies regarding Innovation showed That Innovation process is divided into two different types which is called as "Radical and Incremental Innovation".
In this article I had discussed about trends of both types on growth process of Entrepreneurial ventures process of Entrepreneurial ventures assets of effectiveness of each typesInnovation in new definition means creating something which brings more value or a series of chain value.
In strategic studies, Innovation is an angle and in fast changing of business Environment the entrepreneurial firms and ventures need fast growth through different types of Innovations. The different studies regarding Innovation showed That Innovation process is divided into two different types which is called as "Radical and Incremental Innovation".
In this article I had discussed about trends of both types on growth process of Entrepreneurial ventures process of Entrepreneurial ventures assets of effectiveness of each typesUniversity of TehranOrganizational Culture Management2423-69424320060723Toward an intelligent governanceToward an intelligent governance19347FAJournal Article19700101The world has seen different governance styles during various eras. Governments with a high level of power, glory, and dominance have governed continues centuries on an extent part of the world, but then suddenly declined internally, and were dominated by their enemies. There are several reasons why these governments collapsed. It seems that there exists a kind of synergy among these reasons which accelerate the collapse of a powerful government.
While, factors such as justice, accountability, freedom, independence, national identity, and national cohesiveness may develop a more sustainable society, lack of them or factors such as cruelty, autonomy, despotism, and violence of governors cause the society collapse and fall in idleness and annihilation cycleThe world has seen different governance styles during various eras. Governments with a high level of power, glory, and dominance have governed continues centuries on an extent part of the world, but then suddenly declined internally, and were dominated by their enemies. There are several reasons why these governments collapsed. It seems that there exists a kind of synergy among these reasons which accelerate the collapse of a powerful government.
While, factors such as justice, accountability, freedom, independence, national identity, and national cohesiveness may develop a more sustainable society, lack of them or factors such as cruelty, autonomy, despotism, and violence of governors cause the society collapse and fall in idleness and annihilation cycleUniversity of TehranOrganizational Culture Management2423-69424320060723The study of challenges of establishing and implementing suggestion systems in public organizations of Iran case study: Public organizations of qom province(1)The study of challenges of establishing and implementing suggestion systems in public organizations of Iran case study: Public organizations of qom province(1)19348FAJournal Article19700101Participative management tries to help organizations to meet their goals and satisfy stakeholders to reach their purposes, and one of its subsystems is suggestion system which is a form of employee – to – management communication that benefit employees as well as employers.
In Iran and in relation to establishing participative management, the management and planning organization asked public organizations to establish and implement suggestion systems so that employee suggestions can help increase efficiency, eliminate waste, improve safety and improve quality of company's products and services.
But based on the findings of this survey this system has been associated with challenges that can be categorized in three classes:
- inefficient support of senior managers,
- inefficient budget for the system,
- inefficient training in all levels of organizations.
This article is mainly a brief literature review and shows what an effective suggestion system is and the next article is about the findings of field researchParticipative management tries to help organizations to meet their goals and satisfy stakeholders to reach their purposes, and one of its subsystems is suggestion system which is a form of employee – to – management communication that benefit employees as well as employers.
In Iran and in relation to establishing participative management, the management and planning organization asked public organizations to establish and implement suggestion systems so that employee suggestions can help increase efficiency, eliminate waste, improve safety and improve quality of company's products and services.
But based on the findings of this survey this system has been associated with challenges that can be categorized in three classes:
- inefficient support of senior managers,
- inefficient budget for the system,
- inefficient training in all levels of organizations.
This article is mainly a brief literature review and shows what an effective suggestion system is and the next article is about the findings of field researchUniversity of TehranOrganizational Culture Management2423-69424320060723Surrey of the relationship of organizational citizenship behavior and entrepreneurship culture in governmental organizationSurrey of the relationship of organizational citizenship behavior and entrepreneurship culture in governmental organization19349FAJournal Article19700101Entrepreneurship culture and organizational citizenship behavior (O.C.B) are two important Behavioral issues that has important role in Organizational behavior management theories field today.
This two issues, have many concepts in common, and it seems that they are inter influential. With regard to these two important behavioral components, are had tried to define the issues clearly and their literature is also being presented. Then research objectives, conceptual model and research hypothesis, research methodolgy, statistical population and the sample and data analysis nethods are clarified in research methodology.
Research findings had utilized descriptive and Inferential statistics and are brought in analytical tables which had tested the research hypothesis end at the end we had poposed suggestion and solutions with regard to statistical test resultsEntrepreneurship culture and organizational citizenship behavior (O.C.B) are two important Behavioral issues that has important role in Organizational behavior management theories field today.
This two issues, have many concepts in common, and it seems that they are inter influential. With regard to these two important behavioral components, are had tried to define the issues clearly and their literature is also being presented. Then research objectives, conceptual model and research hypothesis, research methodolgy, statistical population and the sample and data analysis nethods are clarified in research methodology.
Research findings had utilized descriptive and Inferential statistics and are brought in analytical tables which had tested the research hypothesis end at the end we had poposed suggestion and solutions with regard to statistical test results