Organizational Culture Management

Organizational Culture Management

Designing a Qualitative Model of Organizational Silence in Kurdistan Gas Company

Document Type : Research Article

Authors
Amirhossein Alibaygi
Masoumeh Taghibaygi
Department of Agricultural Extension and Education, College of Agricuture & Natura Resources, Razi University, Kermanshah, Iran
10.22059/jomc.2025.403280.1008892
Abstract
The present qualitative research was conducted with the aim of designing a qualitative model of organizational silence. Data were collected through exploratory interviews with 56 employees of the Kurdistan provincial gas company, who were selected using the snowball method. The data obtained from the interviews were analyzed using the content analysis method, following the three stages of basic, organizing, and comprehensive themes, with the assistance of MAXQDA 18 software. Finally, the model of organizational silence of Kurdistan Gas Company was designed. According to the presented model, five types of silence were common among employees: desperate, conservative, protestant, altruistic, and opportunistic. Based on the results, the most important reasons for silence among employees were individual, organizational, and environmental factors, which led to two types of passive and active behavior among employees. It was also found that silence among employees has both individual and organizational consequences. According to the employees, the solutions to reduce silence were to improve human resources management and develop training programs. Based on the designed model, solutions to reduce organizational silence were presented. The implementation of the proposed solutions and their application within the organization will lead to greater employee participation in the company's affairs and provide creative opinions and innovative decisions, which will ultimately improve the performance of both employees and the company.
Keywords
Organizational silence
Conservative silence
Desperate silence
Organizational voice
Gas Company
Subjects
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Organizational Culture Management
Volume 24, Issue 3
Autumn 2026
Pages 365-387