The Effects of Organizational Citizenship Behaviors on Information System Success

Document Type : Research Article


Professor of Management Science, Faculty of Management, Farabi Campus


Although the research on organizational citizenship behaviors (OCBs) has increased dramatically in diverse fields during the past decade, little is known about the OCBs in the information systems area. The purpose of this study was to explore the effect of OCBs on information systems success. In order to perform empirical analyses, measurements on the OCBs constructs based on the five dimensions of organizational citizenship behavior: altruism, conscientiousness, courtesy, civic virtue, and sportsmanship were developed, and the research model including the relationships between the OCBs constructs and information systems success variables of information quality, work efficiency, and IT innovation was proposed and empirically analyzed using structural equation modeling. Data collection instrument is questionnaire. Sampling method is available method.
The results of structural equations modeling confirm model fitness in studied population. The contribution of this study is to provide strategic insights for successfully managing information systems by identifying the effects of organizational citizenship behaviors in information systems context.