Validating the Model of Stewardship Behavior of the Servants of Hajj and Pilgrimage Organization

Document Type : Research Article


1 Assistant Professor, Department of Management, University of Shiraz, Shiraz, Iran

2 Professor, Faculty of Economic & Administrative Sciences, Ferdowsi University of Mashhad, Mashhad, Iran


This study was performed with a mixed exploratory approach – tool creation model – aiming to model the contextual factors on the stewardship behavior of Hajj and pilgrimage organization servants in the holy places of Mecca and Medina using the conventional content analysis in qualitative section. Semi-structured interviews were performed with 18 top servants to achieve the qualitative data from the purposive sampling method according to criteria of the code of conduct performance evaluation of the Hajj pilgrimage organization servants to reach theoretical saturation. Texts of the interviews performed were categorized and encoded in units of thought and they were finally classified in theme classes and intra-subject agreement methods of two coders were used to validate it. The research qualitative findings explain the servants' stewardship behavior in the form of four behaviors: Humanitarian, pioneering, service-orientation, and self-orientation behaviors, and contextual factors affecting it in terms of personal background factors and role-related background factors. After discovering the category of the model presented in the qualitative stage, a 112-item questionnaire was designed and regulated to qualitatively validate the extracted model, and it was provided for 205 servants by available sampling method and the validity of the model was qualitatively verified.


Main Subjects

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