Designing Servant Organization Model Using Fuzzy DEMATEL

Document Type : Research Article

Authors

1 Assistant Professor, Faculty of Administrative Sciences and Economics, Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran

2 Associate Professor, Faculty of Administrative Sciences and Economics, Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran

3 MSc of Public Administration, Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran

Abstract

The purpose of this study was to design a model of servant organization based on the knowledge of academic experts using fuzzy DEMATEL technique. To do this, after identifying the six main components of the servant organization from the literature of research (motivation for service, service-oriented approach, service oriented actions, environmental demanding, serving leadership and service environment), and their inclusion in a five-point Likert scale closed questionnaire,we identified 10 experts and distributed questionnaires among them. Their views on the importance of these components in the servant organization are to be taken into account. Before analyzing the collected data, we made sure of content validity and reliability of the questionnaire. Subsequently, a questionnaire adapted to DEMATEL technique was developed to discover the causal relationships among the components. The results of the fuzzy DEMATEL analysis showed that the most effective and fundamental component of the servant organization is the motivation for service. In addition to this component, service oriented actions and environmental demands were also identified in the model as the cause and the rest of the effect.

Keywords

References

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Organizational Culture Management
Volume 17, Issue 2
July 2019
Pages 173-192

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