Designing and Validating the Organizational Insensitivity Model in Human Resources (Case Study; National Gas Company Branch in Kermanshah Province)

Document Type : Research Article


Department of Economics and Administrative Sciences, Lorestan University, Khorramabad, Iran


Objective: Organizational insensitivity is a kind of inclination toward reluctance and deliberate lack of understanding by the employees that appears in their thoughts and behavior when their expectations are not met. The purpose of this study was to design and validate the organizational insensitivity model in the human resources.
Research method: The study is applied in terms of purpose and exploratory based on grounded theory in terms of research method. The statistical population included the experts of National Gas Company in Kermanshah province. Based on purposive sampling, 13 interviews were made up to the saturation point. Data collection instruments included semi-structured interviews and a questionnaire. Data analysis was done using grounded theory and MAXQDA, and validation of the model was done using one-sample t-test.
Findings: the findings included 367 codes, 77 concepts, 24 secondary categories, and 6 main categories, which were presented as a model. The model was validated, too.
Conclusion: The results indicated the main causal factors (injustice, lack of meritocracy, economic issues, and manager’s disregard of growth), intervening factors (following others, lack of attention to interests and opinions, factors reducing success, and extra-organizational issues), contextual factors (personal attributes, improper reward and punishment system, organizational culture, and contradictory goals), axial phenomenon (silent inactivity, indifference, numbness, and organizational disinterest), strategies (reduction of commitment and participation, negative spiritual and mental issues, objection, and reduction of job quantity and quality), and consequences of organizational insensitivity in the human resources of National Gas Company branch in Kermanshah province (increase of infringements, reduction of efficiency, loathing work and organization, and widespread dissatisfaction).


Main Subjects

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