The survey of the impact of learned helplessness syndrome on stagnation of the career path; Clarifying the mediating role of emotional burnout of human resources

Document Type : Research Article

Authors

Department of Business Administration, Faculty of Economics and Management, University of Lorestan, Khorramabad, Iran

Abstract

The present study was conducted with the aim of investigating the effect of learned helplessness syndrome on stagnation of the career path with the mediating role of emotional burnout of human resources. This applied research is descriptive survey and in terms of philosophy, it is a comparative research. The statistical population of the research was made up of the employees of the government organizations of Lorestan province, and considering that the size of the statistical population in this research was limited and specific, Cochran's sample calculation formula was used to determine the sample size, and based on that, the sample size was at a confidence level of 95. 0.0 equal to 384 people were determined and selected by available sampling method. The tool of data collection in this research was a standard questionnaire, and to measure its validity and reliability, three types of instrument validity were used: content validity, convergent validity, and divergent validity, and to determine the reliability of the questionnaire, two criteria, Cronbach's alpha and composite reliability coefficient, were used. .SPSS and smart pls2 software were used to test the research hypotheses. After analyzing the data, it was found that the learned helplessness syndrome causes stagnancy in the career path both directly and through the increase of emotional burnout in the organization. Therefore, as a general conclusion, it should be said that the employees of government organizations, when they get caught in the mental trap and the learned helplessness schema, they refrain from trying to perform better due to the lack of motivation and emotional and emotional burnout, and therefore they become stagnant. They become a career path.

Keywords

Main Subjects


ابراهیمی، عباس (1394). درآمدی بر اینرسی سازمانی و عوامل تأثیرگذار بر آن در سازمان های بخش دولتی ایران. مدیریت سازمان‌های دولتی، (13) 4، 110 ـ 119.
باغبان، مهدی؛ حسینیان، شهامت و دانایی، ابوالفضل (١٣٩٧). بررسی عوامل مؤثر بر فلات‌زدگی شغلی کارکنان ناجا. مدیریت منابع در نیروی انتظامی، 6 (3)، 131 ـ 160.
بردبار، علی‌رضا (1387). فرسودگی شغلی و شیوة مقابله با آن. اصلاح و تربیت، 2 (74)، 12 ـ 14.
ساعتچی، مهناز؛ کامکاری، محمود و عسکریان، کامبیز (1396). آزمون‌های روان‌شناختی. ویرایش.
سلاجقة تذرجی، فاطمه و بحرینی‌زاده، آناهیتا (1398). پیش‌بینی فرسودگی عاطفی بر اساس سایش اجتماعی و تعارض کار‌ـ خانواده در معلمان ابتدایی شهر کرمان. مشاورة شغلی و سازمانی، 11 (40)، 53 ـ 82.
سلیمانی، توران و تراب‌ابطحی، میلاد (1397). بررسی رابطة بین فرهنگ سازمانی و فرسودگی شغلی با سکون‌زدگی شغلی در بین معلمان (مطالعة موردی: معلمان مدارس مقطع متوسطه منطقة 8 تهران). چهارمین همایش بین‌المللی مدیریت، روان‌شناسی و علوم انسانی با رویکرد توسعة پایدار. شیراز.
سمیعی، گل‌بهار و صلواتی، عادل (1394). بررسی اثرات سکون‌زدگی شغلی بر توزیع دانش (مورد مطالعه: سازمان تأمین اجتماعی شهرستان سنندج). دومین همایش ملّی فرهنگ سازمانی و منابع انسانی. دانشگاه آزاد اسلامی. واحد سنندج.
شریعت‎نژاد، علی؛ اسماعیلی، محمودرضا و عارف‎نژاد، محسن (1395). شناسایی و اولویت‌بندی عوامل ایجادکنندة فلات‌زدگی شغلی در سازمان‌های دولتی با استفاده از روش دلفی فازی. فرآیند مدیریت و توسعه، 4 (98)، 145 ـ 165.
کاوند، ندا و دانشور عامری، الناز (1400). انگیزة خدمت عمومی انگیزه‌ای پویا در سازمان‌های دولتی: بررسی موانع و چالش‌ها. مطالعات رفتاری در مدیریت، 27 (12)، 45 ـ 62.
کریمی، یوسف (1388). روان‌شناسی اجتماعی. انتشارات دانشگاه پیام نور.
کلانتری، مهرداد؛ مولوی، حسین و جعفری، داوود (1380). اثربخشی آموزش بازسازی شناختی بر کاهش درماندگی آموخته‌شدة دانش‌آموزان پسر. تازه‌های علوم شناختی، 3 (4). 10 ـ 15.
محمدی، مینا و جانانی، لیلا (1395). اصل تصادفی‌سازی در مطالعات کارآزمایی بالینی از تئوری تا کاربرد. مامایی و پرستاری، س 22، ش 2، 102 ـ 114.
منتظری توکلی، علی‌رضا و شجاعی، آمنه (١٣٨٦). بررسی رابطة بین سکون‌زدگی شغلی در مسیر پیشرفت شغلی با تحلیل‌رفتگی کارکنان سازمان امور اقتصادی و دارایی و ادارة کل مالیاتی استان کرمان. سایت سازمان امور اقتصادی و دارایی.
نظری، محمدعلی و زمانی‌اصل، مهدی (1393). تأثیر سندروم درماندگی آموخته‎شده بر سوگیری حافظة آشکار افراد خبره و مبتدی. تازه‌های علوم شناختی، 4 (16)، 12 ـ 21.
نوروزی، علی‎مدد؛ زارع، علی‌رضا و شیرالی، رضوان (1395). عوامل مؤثر بر ایجاد فلات شغلی در اعضای هیئت‌علمی دانشکده‌های تربیت بدنی دانشگاه‌های دولتی ایران. پژوهش و برنامه‌ریزی در آموزش عالی، 22 (3)، 19 ـ 35.
وزیری‌گهر، حمیدرضا و طاهره‌حسینی، طاهره‌السادات (1398). بررسی تأثیر سازگاری شغلی بر فلات‌زدگی شغلی با نقش میانجی تناسب فرد‌ـ شغل و تناسب فرد‌ـ سازمان (مورد مطالعه: بیمارستان شهدای 15 خرداد ورامین). سازمان تأمین اجتماعی. تهران: سومین کنفرانس بین‌المللی تحولات نوین در مدیریت، اقتصاد و حسابداری.
یزدان‌فر، محسن و شهنی، منیجه (1394). چگونگی اندازه‌گیری اثرات غیر مستقیم متغیرهای میانجی چندگانه بر اساس SPSS Macro به روش Bootstrap و مبتنی بر Syntax و Scrip. اولین همایش علمی پژوهشی روان‌شناسی، علوم تربیتی و آسیب‌شناسی جامعه. تهران.
Abramson, L.Y., Seligman, M.E.P., & Teasdale, J.D. (1978). Learned helplessness in human, Critique and reformation. Journal of Abnormal psychology, 87.
Addison, A. K. & Yankyera, G. (2015). An investigation into how female teachers manage stress and teacher burnout: A case study of west Akim municipality of Ghana. Journal of Education and Practice, 6 (10), 1-24.
Ahmad, A. (2008). Direct and indirect effects of work-family conflict on job performance. The Journal of International Management Studies, 3 (2), 176-180.
Averill, J. R. (1973). Personal Control over Aversive Stimuli and its Relationship to Stress. Psychological Bulletin, 80.
Armstrong-Stassen, M. & Stassen, K. (2013). Professional Development, Target-Specific Satisfaction, and Older Nurse Retention. Career Development International, 18 (7), 673-693.
Baghban, M., Hosseinian, Sh., & Danaee, A. (2018). Investigating the factors affecting the job growth of Naja employees. Fasnameh scientific-research on resource management in the police force, 6 (3), 131-160. (in Persian)
Baily, E., Lee, J. J., Sah, S., & Brooks, A. W. (2016). Managing perceptions of distress at work: Reframing emotion as passion Managing perceptions of distress at work: Reframing emotion as passion. Organizational Behavior and Human Decision Processes, 10 (5), 89-98.
Bridges, K. R. (2010). Using attributional style to predict academic performance: how does it compare to traditional methods. Personality and Individual Differences, 31(6), 23-74.
Chau, S. L. (2007). Examining The Emotional Labor Process: A Moderated Model Of Emotional Labor And Its Effects On Job Performance And Turnover (Unpublished doctoral dissertation). Akron University, USA.
Cho, Y-N., Rutherford, B. N., & Park, J. (2018). Emotional labor's impact in a retail environment. Journal of Business Research, 66 (2013), 1-8.
Dieringer, D. (2012). Dysfunctional career thinking as a predictor of depression and hopelessness in students seeking career services (Doctoral dissertation). The Florida state university, Los Angeles.
Bordbar, A. (2008). Job burnout and how to deal with it. Correction and education monthly, 2 (74). 12-14. (in Persian)
Dimidijan. S., Hollon, S. D., Dobson, K.S., Schmaling, K.B., Kohlenberg, R.J., Addis, M. E., Gallop, R., McGlinchey, J. B., Markley, D.K., Gollan, J.K., Atkins, D.C., Dunner, D.L., & Jacobson, N.S. (2006). Randomized trial of behavioral activation, cognitive therapy, and antidepressant medication in the acute treatment of adults with major depression. Journal of Consulting and Clinical Psychology, 74, 658-670.
Dreison, K. C., Luther, L., Bonfils, K. A., Sliter, M. T., McGrew, J. H., & Salyers, M. P. (2018). Job burnout in mental health providers: A meta-analysis of 35 years of intervention research. Journal of Occupational Health Psychology, 23 (1), 18-30.
Dieringer, D. (2012). Dysfunctional career thinking as a predictor of depression and hopelessness in students seeking career services (Doctoral dissertation). The Florida state university, Los Angeles.
Donovan, W.L. (2018). Maternal self-efficacy: Illusory control and its effect on susceptibility to learned helplessness. Child Development, 61 (5), 1638–1647.
Ebrahimi, A. (2014). An introduction to organizational inertia and its influencing factors in Iran's public sector organizations. Quarterly Journal of Government Organizations Management, (13) 4, 110-119. (in Persian)
Ference, T.P., Stoner, J.A., & Warren, E.K. (1977). Managing the Career Plateau. Academy of Management Review, 2, 602-612.
Foster, P. B., Shastri, T., & Withane, S. (2004). The impact of mentoring on career plateau and turnover intentions of management accountants. Journal of Applied Business Research, 20 (4), 33-44.
Gelbrich, K. (2010). Ange, frustration and helplessness after service failure: coping strategies and effective informational support. Psychological Review, 38(7), 67-85.
Haider, S., Bao, G., Larsen, G., & Draz, M.U. (2019). Harnessing Sustainable Motivation: A Grounded Theory Exploration of Public Service Motivation in Local Governments of the State of Oregon, United States, Sustainability, 11 (11), 1-30.
Hurst, C. S., Kungu, K., & Flott, P. (2012). Stress, organizational citizenship behaviors, and coping: comparisons among plateaued and non-plateaued employees. Business and Management Research, 1 (3), 17-27.
Jiang, Z. (2016). The Relationship between Career Adaptability and Job Content Plateau: The Mediating Roles of fit Perceptions. Journal of Vocational Behavior, 95–96, 1-10.
Kalantari, M., Mowlavi, H., & Jafari, D. (2010). The effectiveness of cognitive restructuring training on reducing the learned helplessness of male students. Cognitive Science Updates, 3 (4), 10-15. (in Persian)
Khan, F. I., Rosman, M. D., Yusoff, I., & Khan, A. (2014). Job demands, burnout and resources in teaching a conceptual review. World Applied Sciences Journal, 30 (1), 20-28.
Kim, H. J. (2008). Hotel service providers’ emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27 (2), 151-161.
Maslach, C. & Jackson, S. E. (1986). Maslach Burnout Inventory (2nd ed). Palo Alto, CA: Consulting Psychologists Press.
Maslach, C. & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93 (3), 498–512.
Miles, S., Gordon, J., & Storlie, C. (2013). Job Satisfaction, Perceived Career Plateau, and the Perception of Promotability: A Correlational Study. The Journal of International Management Studies, 8 (1), 1-9.
Montazeri Tavakoli, A. & Shojaei, A. (2006). Investigation of the relationship between job stagnation in the path of career advancement with the analysis of the departure of employees of the Organization of Economic and Financial Affairs and the General Tax Administration of Kerman Province. the website of the Organization of Economic and Financial Affairs. (in Persian)
Nazari, M. & Zamani-Asl, M. (2013). The effect of learned helplessness syndrome on the explicit memory bias of expert and novice judges. Cognitive science news quarterly, 4 (16), 12-21. (in Persian)
Nowrozi, A., Zare, A., & Shirali, R. (2016). Factors affecting the creation of a career plateau in faculty members of physical education faculties of Iranian state universities. Research and Planning Quarterly in Higher Education, 22 (3), 19-35. (in Persian)
O’Connor, K., Muller Neff, D., & Pitman, S. (2018). Burnout in mental health professionals: A systematic review and meta-analysis of prevalence and determinants. European Psychiatry, 53 (8), 74-99.
Ongori, H. & Angolla, J.E. (2019). Paradigm shift in managing career plateau in organization: the best strategy to minimize employee intention to quit. African journal of business management, 8 (8), 283-245.
Prabha, K. S. & Sandeep, K. (2016). Positive affectivity as a moderator of occupational stress and ill-health. Indian Journal of Health & Wellbeing, 7 (1), 4-41.
Peterson, C. & Seligman, M. (2010). Explanations as risk factor for depression: theory and evidence. Psychological Review, 90 (8), 57-64.
Rotondo, D. & Perewe, P. L. (2018). Coping with a career plateau: An empirical examination of what works and what doesn’t. Journal of Applied Social Psychology, 30 (1), 2622-2646.
Saatchi, M., Kamkari, M., Askarian, K. (2016). Psychological tests. Publishing edit. (in Persian)
Salajgeh, T. & Bahrainizadeh, A. (2018). Predicting emotional burnout based on social wear and family-work conflict in primary teachers in Kerman. Career and Organizational Consulting Quarterly, 11 (40), 53-82. (in Persian)
Samii, G. & Salvati, A. (2014). Investigating the effects of job stagnation on the distribution of knowledge (Study case: Sanandaj City Social Security Organization). Second National Conference on Organizational Culture and Human Resources. Islamic Azad University. Sanandaj branch. (in Persian)
Salami, S.O. (2010). Career plateauing and work attitudes: moderating effects of mentoring with Nigerian employees. The Journal of International Social research, 3 (11), 499–508.
Seligman, M. E. P. (1976). Learned helplessness and depression in animals and men morrestown, NJ: General Learning press.
Shariatnejad, A., Esmaili, M., & Arefnejad, M. (2015). Identifying and prioritizing the factors that cause job plateauing in government organizations using the fuzzy Delphi method. Management and Development Process Quarterly, 4 (98), 145-165. (in Persian)
Singer, Marc G. (2001). Human resource management. Pws Kent publishing co. USA.
Vallerand, R.J. (1993). in education: evidence on the concurrent and construct validity o f the academic motivation scale. Educational and psychological measurement.
Sharifian, E., Pirayesh, M., & Rahimi, G. (2013). Relationship between work positive attitudes and employees, vocational plateau of offices of sport and youth in Kerman Province of Iran. National Park-forschungin der schweiz, 102 (10), 986-997.
Sanchiz, D., Rodriguez, M., & Marchema, J. (2022). Positive Adult Education, Learned Helplessness and the Pygmalion Effect. Public Health, 19 (1), 1-13.
Thornton, J.W. & Jacobs, P.D. (1971). Learned helplessness in human subjects. Journal of Experimental Psychology, 87, 327-369.
Soleimani, T. & Torab Abtahi, M. (2017). Investigation of the relationship between organizational culture and job burnout with job stagnation among case study teachers (secondary school teachers in Tehran's 8th district). 4th International Conference on Management. Psychology and Sciences Homini with a sustainable development approach. Shiraz. (in Persian)
Song, G. & Lee, M. W. (2018). Thecurvilinear relationship between careerplateauing and organizational citizenshipbehavior. Journal of Management &Organization, Vol. 1, No. 8, 807-857.
Vaziri Gohar, H. & Hosseini, T. (2018). Investigating the effect of job compatibility on job burnout with the mediating role of individual job fit and individual fit of the organization under study: Shahadai 15 Khordad Varamin Hospital (Social Security Organization). Tehran: The third international conference on new developments in management, economics and accounting. (in Persian)
Widyanty, W., Daito, A., & Reyanto, S. (2021). Gaining a competitive advantage through strategic human resource management in Indonesian construction industry. Management Science Letters DOI:10.5267/j.msl.2020.2.010