Identifying and prioritizing the issues and problems of the human resources performance evaluation system of Chaharmahal and Bakhtiari governorate and providing solutions to solve them

Document Type : Applied Article

Authors

1 Department of Information Science, Faculty of Management and Economics, Lorestan University, Khoramabad, Iran

2 PhD in Public Administration - Human Resources, Faculty of Management and Economics, Lorestan University, Khorramabad, Iran. Iran

3 Department of Business Management, Faculty of Innovators, Islamic Azad University, Malayer Branch, Malayer, Iran

10.22059/jomc.2024.368134.1008612

Abstract

Improving the level of performance quality and achieving the goals and policies of the organization is realized when there is an effective appraisal system with appropriate indicators. Although measures have been taken in the field of employee performance appraisal in recent years, organizations are still not satisfied with the performance evaluation method and its results and feedback. The aim of the current research is to identify and prioritize issues and problem indicators of the performance evaluation system in Chaharmahal and Bakhtiari governorate problem indicators of the performance evaluation system in the Chaharmahal and Bakhtiari governorate. The current research is applied based on purpose and descriptive based on the method of data collection. The statistical population, based on the purposeful sampling method, consisted of 36 experts, including 34 experts, researchers, and managers in the field of performance evaluation in the Chaharmahal and Bakhtiari governorates and 2 university professors. Field, library, and open interviews with experts were used to collect the indicators, and 30 sub-indices were extracted in the form of 8 main dimensions. In order to prioritize the indicators, a questionnaire was designed, and screening was performed using the fuzzy Delphi method. The findings of this research showed that the main dimensions of "weak performance improvement and correction system," "failure to spend resources and facilities for performance evaluation," "incorrect and inappropriate implementation of performance evaluation", and "management weakness in relation to performance evaluation" respectively had the highest priority among dimensions of performance evaluation issues and problems were. In the end, there are solutions to reduce these problems.

Keywords

Main Subjects

References

آذر، عادل و فرجی، حجت (1395). علم مدیریت فازی. تهران: مؤسسة کتاب مهربان نشر.
حبیبی، آرش و آفریدی، صنم (1401). تصمیم‌گیری چندشاخصه (قطعی و فازی). نارون.
حبیبی، آرش؛ ایزدیار، صدیقه و سرافرازی، اعظم (1393). تصمیم‌گیری چندمعیارة فازی. کتیبه گیل.
حسینیان، شهامت و محمدی، نوید (1400). مدل سنجش اثربخشی سیستم ارزیابی عملکرد کارکنان (مورد مطالعه: یکی از سازمان‌های نیروهای مسلح). آموزش علوم دریایی، 8(26)، 148 ـ 163.
خطیر، محمدحسین و حقیقی، مسعود (1399). شناسایی و اولویت‌بندی شاخص‌های ارزیابی عملکرد مدیران مدارس راهنمایی شهر تهران با رویکرد تصمیم‌گیری چندمعیارة فازی. اندازه‌گیری تربیتی، 11(41)، 1 ـ 30.
دانایی‌فر، حسن و مظفری، زینب (1387). ارتقای روایی و پایایی در پژوهش‌های کیفی مدیریتی: تأملی بر استراتژی‌های ممیزی پژوهشی. پژوهش‌های مدیریت عمومی (پژوهش‌های مدیریت سابق)، 1، 131 ـ 162.
سرچهانی، زهرا؛ زارع، رحیم؛ قنبری، سیروس و قلتاش، عباس (1397). آسیب‌شناسی نظام ارزیابی عملکرد مدیران مدارس: یافته‌های یک تحقیق کیفی. مدیریت مدرسه، 6(2)، 8، 264 ـ 284.
عباسی، طیبه؛ منوریان، عباس و رضانژاد، توحید (1395). شناسایی و تبیین موانع استقرار نظام پرداخت مبتنی بر عملکرد در سازمان‌های دولتی. پژوهش‌های مدیریت منابع انسانی، 3(25)، 109 ـ 133.
مخدومی، حسن، نژاد ایرانی؛ فرهاد ؛ رحیمی، غلام‌رضا و حجتی، سید عبدالله (1400). آسیب‌شناسی فرایند ارزیابی عملکرد کارکنان دانشگاه علوم پزشکی کردستان با رویکرد تئوری داده‌بنیان. مدیریت صنعتی دانشکدة علوم انسانی، 16(55)، 180 ـ 189.
میراحمدی، خالد؛ خراسانی، اباصلت؛ نظرپور، محمدتقی و شمس مرکانی، غلام‌رضا (1401). سنتزپژوهی آسیب‌های نظام ارزیابی عملکرد منابع انسانی ایران: طراحی یک الگو. پژوهش‌های مدیریت منابع انسانی، 14(47)، 187 ـ 226.
نجفی، تکتم و قلی‌پور، آریان (1395). آسیب‌شناسی سیستم مدیریت عملکرد در شرکت‌های کوچک و متوسط (SEM) بازار سرمایة ایران (مورد مطالعه: تأمین سرمایة امین). بهبود مدیریت، 10(4)، 34، 158 ـ 179.
نجفی‌زاده، محمدمحسن و زاهدی، سید محمد (1395). آسیب‌شناسی نظام مدیریت عملکرد در دانشگاه علوم پزشکی قزوین با استفاده از مدل سه‌شاخگی. مدیریت توسعه و تحول، 25، 59 ـ 69.
Abbasi, T., Manourian, A., & Rezanjad, T. (2015). Identifying and explaining the obstacles to establishing a performance-based payment system in government organizations. Human Resource Management Research, 3(25), 109-133. (in Persian)
Armstrong, M. (2009). Performance Management: Key Strategies and Guidelines. London: Kogan Page.
Azar, A. & Faraji, H. (2015). The science of fuzzy management. Tehran: Publications of Mehraban Nash Institute of Books. (in Persian)
Babagana, S. A., Mata, N., & Ibrahima, H. (2018). Effectiveness of Performance Appraisal (EPA): Does Employee Participation Matter? Proceedings Of Nhrmc, 89.
Chiang, J.T., Chiou, C.C., Doong, S.C., & Chang, I.F. (2020). Research on the construction of performance indicators for the marketing alliance of catering industry and credit card issuing banks by using the balanced scorecard and fuzzy AHP. Sustainability, 12(21), 9005, 1-24.
Chou, J. (2012). A linguistic evaluation approach for universal design. Information Sciences, 190, 76–94.
Delpo, A. (2007). The performance appraisal handbook: Legal and practical rules for managers. 2nd ed. Berkely. USA, CA: Nolo.
Danaifar, H. & Mozafari, Z. (2008). Enhancing Validity and Reliability in Qualitative Management Research: A Reflection on Research Audit Strategies. Public Management Research (Former Management Research), Issue 1, 162-131. (in Persian)
DeNisi, A.S. & Murphy, K. R. (2017). Performance Appraisal and Performance Management: 100 Years of Progress?. Psychology, 102(3), 421-433.
Farahbakhsh, K., Kheradyar, S., Shahroodi, K., & Farahbod, F. (2022). Prioritizing the key factors for performance evaluation of Iran’s banking system based on the balanced scorecard (BSC) approach and the fuzzy analytic network process (FANP). Nonlinear, 1-11.
Goh, S. C. (2012). Making performance measurement systems more effective in public sector organizations. Measuring Business Excellence, 16(1), 31–42.
Greenwood, G. E., Bridges, C.M., Ware, W. B., & McLean, J. E. (2006). “Student evaluation of college teaching behaviors Instrument: a factor analysis”. The Journal of Higher Education, 44(8), 596-604.
Habibi, A. & Afridi, S. (2023). Multi-criteria decision making (definite and fuzzy). Naron Publications. (in Persian)
Habibi, A., Izdiyar, S., & Serafrazi, A. (2013). Fuzzy Multi-Criteria Decision Making. Ketiba Gal Publishing. (in Persian)
Hosseinian, S. & Mohammadi, N. (2021). The model for measuring the effectiveness of the employee performance evaluation system (case study: one of the armed forces organizations). Maritime Science Education Quarterly, 8(26), 148-163. (in Persian)
Hubbard, D. & Evans, D. (2010). Problems with scoring methods and ordinal scales in risk assessment. IBM Journal of Research and Development, 54(3), 1-10.
Hasson, F., Keeney, S., & McKenna, H. (2000). Research guidelines for the delphi survey technique. Journal of Advanced Nursing, 32(4), 1008-1015.
Levin, R. (2003). Evaluation and REsearch: Differences and Simil Arities. The Canadian Journal of Program Evaluation, 18(2), 1–31.
Fichman, P. (2011). A comparative assessment of answer quality on four question answering sites. Journal of Information Science, 37(5), 476-486.
Fletcher, C. (2004). Appraisal and feedback: making performance review work. CIPD Publishing.
Lin, Y.C. & Kellough, J. E. (2018). Performance Appraisal Problems in the Public Sector: Examining Supervisors’ Perceptions. Public Personnel Management, 47(1), 1-24.
Kaplan, R. S. & Norton, D. P. (1992). The Balanced scorecard: Measures that Drive performance. Harvard Business Review, 70(1), 71-9.
Khatir, M. H. & Haghighi, M. (2020). Identifying and prioritizing performance evaluation indicators of middle school principals in Tehran using the fuzzy multi-criteria decision-making approach. Educational Measurement Quarterly, 11(41), 1-30. (in Persian)
Makhdoumi, H., Nejad Irani, F., Rahimi, G., & Hojjati, S. A. (2021). Pathology of Kurdistan University of Medical Sciences employees' performance evaluation process using data-based theory approach. Faculty of Humanities Industrial Management Quarterly, 16(55), 180-189. (in Persian)
Manakandan, S. K., Rosnah I., Mohd Ridhuan J., & Priya R. (2017). Pesticide applicators questionnaire content validation: A fuzzy delphi method. Med J Malaysia, 72(4), 228-235.
Mirahmadi, K., Khorasani, A., Nazarpoor, M.T., & Murkani, G. S. (2022). A Synthetic Analysis of the Problems of Iran's Human Resources Performance Appraisal Systema; Designing A Model. Scientific Journal of Research in Human Resources Management, 14, 187-226. (in Persian)
Moynihan, D. P. & Kroll, A. (2016). Performance management routines that work? An early assessment of the GPRA Modernization Act. Public Administration Review, 76(2), 314-323.
Najafi, T. & Gholipour, A. (2017). Performance Management System Pathology in Small and Medium Sized Enterprises of Iran Capital Market (A Case Study in Amin Investment Bank. Improvement Management, 10(4), 158-179. (in Persian)
Najafizadeh, M.M. & Zahedi, S. M. (2015). Pathology of the performance management system in Qazvin University of Medical Sciences using the three-pronged model. Journal of Development and Transformation Management, 25, 59-69. (in Persian)
Orikiriza, A. (2023). Performance management in Uganda's public sector, a case of Kampala capital city authorit. Masters research report.
Rusli, A. (2013). Issues and challenges in the practice of performance Appraisal Activities I the 21 century. International Journal of Education and Research, 1(4), 1-8.
Sarchehani, Z., Zare, R., Ghanbari, S., & Qaltash, A. (2017). Pathology of school principals' performance evaluation system: Findings of a qualitative research. Two-quarter scientific research journal of school management, 6(2), 8, 264-284. (in Persian)
Suen, H. & Wu, Qi. (2006). Sychometric paradox of very high-stakes assessment and solutions. KEDI Journal of Educational Policy, 3(1), 113-129.
Sink, D.S. & Tuttle, T.C. (1989). Planning and Measurement in Your Organisation of the Future. Ch. 5. Industrial Engineering and and Management Press.
Wargadinata, B., Eman, S., Prasetyo, Wahyudin, R. B., & Siregar, S. (2022). Performance Evaluation Valuation of Area Cleanliness Company Using Balanced Score Card (Analytical study of waste management in Bandung City). Social Science Journal, 13(1), 103-120.
Williams, P., Nicholas, D., Huntington, P., & McLean, F. (2002). Surfing for health: User evaluation of a health information website. Part two: Fieldwork. Health Information & Libraries Journal, 19(4), 214-225.
Zhao, X., Hwang, B., & Gao, Y. (2015). A fuzzy synthetic evaluation approach for risk assessment: A Case of Singapore’s green projects. Journal of Cleaner Production, Article In Press.
 
Organizational Culture Management
Volume 22, Issue 2
July 2024
Pages 193-209

Files

Share

How to cite

Statistics