Identifying and prioritizing the issues and problems of the human resources performance appraisal system of Chaharmahal and Bakhtiari governorate and providing solutions to solve them

Document Type : Applied Article


1 PhD student, Public Administration/Faculty of Administrative Sciences and Economics, Lorestan University, Khorramabad, Iran-Planning and information technology expert of Borujen governorate

2 Msc of Management Department, Malayer branch, Islamic Azad University, Malayer, Iran



Improving level of performance quality and achieving goals and policies of organization is realized when there is an effective appraisal system with appropriate indicators. Although measures have been taken in the field of employee performance appraisal in recent years, organizations are still not satisfied with performance evaluation method and its results and feedback. The aim of the current research is to identify and prioritize issues and problems indicators of performance evaluation system in Chaharmahal and Bakhtiari governorate. The current research is applied based on purpose and descriptive based on method of data collection.

The statistical population, based on the purposeful sampling method, consisted of 36 experts including: 34 experts, researchers and managers in the field of performance evaluation in Chaharmahal and Bakhtiari governorate and 2 university professors. Field, library and open interviews with experts were used to collect the indicators and 30 sub-indices were extracted in the form of 8 main dimensions. In order to prioritize the indicators, a questionnaire was designed and screening was done with the fuzzy Delphi method. The findings of this research showed that the main dimensions of "weak performance improvement and correction system", "failure to spend resources and facilities for performance evaluation", "incorrect and inappropriate implementation of performance evaluation", and "management weakness in relation to performance evaluation" respectively had the highest priority among dimensions of performance evaluation issues and problems were. At the end are solutions to reduce these problems.


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