The Relationship between Emotional Labor of Nurses with Job Burnout and Life Satisfaction Considering Moderating Role of Supervisor Support in Shiraz Hospitals

Document Type : Research Article

Authors

1 Ph.D. Student, Faculty of Psychology, Shahid Chamran University, Ahvaz, Iran

2 Professor, Faculty of Psychology, Shahid Chamran University, Ahvaz, Iran

3 Assistant Professor, Department of Counseling Ahvaz Branch, Islamic Azad University, Ahvaz, Iran

4 Ph.D. of Counseling, Shahid Chamran University, Ahvaz, Iran

Abstract

The purpose of this study was to investigate the role of supervisor support moderator in the relationship between emotional labor with job burnout and life satisfaction in nurses. This descriptive study is a correlational type. The statistical population was all nurses (about 1100 people) employed in government hospitals of Shiraz in 1395. 285 people -according to the table of Krejcie and Morgan, 1970- were selected by random cluster sampling, and 225 People answered the questionnaire completely. To collect the data, emotional labor, supervisor support, job burnout, and life satisfaction questionnaires were used. The reliability of these tools was obtained using Cronbach's alpha method in the range of 0.79-0.83. The face and content validity of the research tools were confirmed by experts in this field. In order to analyze the data, the Pearson Correlation Coefficient and hierarchical regression analysis were used. The results showed that emotional labor with job burnout has a positive relationship, and has a negative relationship with life satisfaction. Also, the moderating role of supervisor support was confirmed. Emotional labor strategies enhance the psychological stress of nurses, which, in a long period, can exacerbate the burnout of nurses and lead to a reduction in nursing life satisfaction. Meanwhile, supervisors' support and attention can modify the negative effects of emotional labor. 

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References

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Organizational Culture Management
Volume 16, Issue 3
October 2018
Pages 569-589

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