اثر اعتماد تیمی بر فرهنگ مشارکتی: نقش میانجیگری انتقال دانش

نوع مقاله: مقاله پژوهشی

نویسندگان

1 استاد، دانشکدة مدیریت و حسابداری، پردیس فارابی دانشگاه تهران، قم، ایران

2 دانشجوی دکترا، دانشکدة مدیریت و حسابداری، پردیس فارابی دانشگاه تهران، قم، ایران

3 دانشجوی کارشناسی‌ارشد، دانشکدة مدیریت و حسابداری، پردیس فارابی دانشگاه تهران، قم، ایران

چکیده

امروزه سازمان‌ها برای اینکه سکون و کم‏تحرکی و حتی سکوت کارکنان را بشکنند و آن‏ها را به مشارکت دعوت کنند باید بسترهای مناسب را برای آن‏‌ها فراهم آورند که یکی از این بسترها اعتمادسازی بین اعضای تیم است. هدف این پژوهش، ضمن بررسی تأثیرگذاری اعتماد تیم بر فرهنگ مشارکتی، نقش میانجی انتقال دانش در تأثیرگذاری اعتماد تیم بر فرهنگ مشارکتی بررسی‌شده بود. این‏ مطالعه در نمونه‏ای 185 نفری از کارکنان شعب درجة یک بانک ملی استان اصفهان با نمونه‏گیری تصادفی ساده طبق جدول کرجسی و مورگان صورت پذیرفت. روش تحقیق همبستگی و ابزار مورد استفاده پرسشنامة استاندارد بود. برای تجزیه‌وتحلیل داده‌ها از روش مدل‌سازی معادلات ساختاری به کمک نرم‌افزار LISREL8.8 استفاده ‌شد. پایایی و روایی سؤالات مناسب تشخیص داده شد. یافته‏های پژوهش نشان داد اعتماد تیم بر انتقال دانش تأثیر مثبت و مستقیم و بر فرهنگ مشارکتی به صورت مستقیم و غیرمستقیم تأثیر مثبت و معنادار می‌گذارد.

کلیدواژه‌ها

موضوعات


آریان‌فر، مسعود (1393). بررسی تأثیر انگیزه‏های  فردی بر رفتار به‌اشتراک‏گذاری دانش با توجه به نقش تعدیل‌کنندگی ارزش‌ها (مورد مطالعه: جامعة مجازی ایدة شهر)، پایان‏نامة کارشناسی‌ارشد، پردیس فارابی دانشگاه تهران.

References

Adler, P. S. (2001). Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism. Organization Science, 12, pp. 215–34.

Ajzen, I. & Fishbein, M. (1980). Understanding attitudes and predicting social behaviour.

Ana Cristina Costa (2003). Work team trust and effectiveness. Personnel Review, Vol. 32 Iss: 5, pp. 605–622.

Anuja, A. & Arulrajah, A. (2013). Team Working Practices and Team Orientation of Employee: A Comparative Study between the State and Private Banks in Sri Lanka. Sri Lankan Journal of Human Resource Management,4 (1): pp. 49-61.

Arianfar, M. (1393). Investigating the effect of personal motivations on knowledge sharing behavior with respect to the moderating role of values (Case study: Idea City virtual community). Master thesis. Farabi Campus, University of Tehran. (in Persian)

Barczak, G., Lassk, F., & Mulki, J. (2010). Antecedents of team creativity: An examination of team emotional intelligence, team trust and collaborative culture. Creativity and Innovation Management, 19 (4), pp. 332-345.‏

Bijlsma, K. & Koopman, P. (2003). Introduction: Trust Within Organizations. Personnel Review, 32, pp. 543–55.

Bock, G. W. & Kim, Y. G. (2002). Breaking the myths of rewards. Information Resources Management Journa,l 15 (2): pp. 14–21.

Boisot, M. H. (1998). Knowledge Assets. Securing Competitive Advantage in the Information Economy OUP, Oxford.

Bstieler, L. & Hemmert, M. (2010). Increasing Learning and Time Efficiency in Interorganizational New Product Development Teams. Journalof Product Innovation Management, 27, pp. 485–99.

Byoung‐Chun Ha, Yang‐Kyu Park, Sungbin Cho. (2011). Suppliers' affective trust and trust in competency in buyers: Its effect on collaboration and logistics efficiency. International Journal of Operations and Production Management, Vol. 31 Iss: 1, pp. 56–77.

C. Barnatt (1997). Changing Reality. In Search of the Future Organisation John Wiley, Chichester, 1997.

Cabrera, A. & Cabrera, E. F. (2002). Knowledge-sharing dilemmas. Organization Studies, 23(5), pp. 687–710.

Cameron, P. D. (2002). Managing knowledge assets: The cure for an ailing structure. CMA Management, 76 (3), pp. 20–23.

Cheng, J. H., Yeh, C. H., & Tu, C. W. (2008). Trust and knowledge sharing in green supply chains. Supply Chain Management: An International Journal, 13(4), pp. 283-295.

Cummings J. (2003). Knowledge sharing: a review of the literature. Washington, DC: World Bank.

Dirks, K. T. & Ferrin, D. L. (2001). The Role of Trust in Organizational Settings. Organization Science, 12, pp. 450–67.

Ergeneli, A., Ari, G. S., & Metin, S. (2007). Psychological empowerment and its relationship to trust in immediate managers. Journal of Business Research 60, (1), pp. 41–49.

Evans, P. & Wolf, B. (2005). Collaboration Rules. Harvard Business Review, July–August, pp. 96–104.

Ferguson, C. (2005). Developing a Collaborative Team Approach to Support Family and Community Connections With Schools: What Can School Leaders Do?. Southwest Educational Development Laboratory.‏

Gupta, B., Iyer, L. S., & Aronson, J. E. (2000). A study of knowledge management practices using grounded theory approach. Journal of Scientific and Industrial Research, 59(4), pp. 668–672.

Hattori, R. A. & Lapidus, T. (2004). Collaboration, Trust and Innovative Change. Journal of Change Management, 4, pp. 97–104.

Hon, A. H. Y. & Lu, L. (2010). The mediating role of trust between expatriate procedural justice and employee outcomes in Chinese hotel industry. International Journal of Hospitality Management 29 (4), pp. 669–676.

Johnson, D. & Grayson, K. (2005). Cognitive and affective trust in service relationships. Journal of Business Research 58 (4), pp. 500–507.

Lavin, D. & Maynard, D. W. (2002). Standardization vs. rapport: How interviewers handle the laughter of respondents during telephone surveys. Standardization and tacit knowledge: Interaction and practice in the survey interview, pp. 335-365.

Laycock, M. G. (2004). Inside Knowledge, February Thought Leader Article, Ark Group Publishing, London.

Lee, P., Gillespie, N., Mann, L., & Wearing, A. (2010). Leadership and trust: Their effect on knowledge sharing and team performance. Management Learning.

Lewicki, R., Tomlinson, E., & Gillespie, N. (2006). Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions, Journal of Management, Vol. 32, No. 6, pp. 991-1022.

Lopez, S. P., Peon, J. M. M., & Ordas, C. J. V. (2004). Managing Knowledge: The Link between Culture and Organizational Learning. Journal of Knowledge Management, 8, pp. 93–104.

Mangetane, G. K. & Asibey, E. A. O. (2001). An Overview of African Indigenous Knowledge for sustainable Development. In Scandinavian Seminar College: African Perspectives of Policies Supporting Sustainable Development.

Martinez-Moyano, I. (2006). Exploring the dynamics of collaboration in interorganizational settings. Creating a culture of collaboration: The International Association of Facilitators handbook, 4, 69.

McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of management journal, 38(1), pp. 24-59.

Middel, R., Boer, H., & Fisscher, O. (2006). Continuous Improvement and Collaborative Improvement: Similarities and Differences. Creativity and Innovation Management, 15, pp. 338–47.

Mooradian, T., Renzl, B., & Matzler, K. (2006). Who trusts? Personality, trust and knowledge sharing. Management learning, 37(4), pp. 523-540.

Mutuku, A., Madsen, T., Löffler, A. M. I., Nielsen, M., & Bottalico, E. D. K. (2012). Collaborative Culture at Roskilde Festival (Doctoral dissertation).‏

Myhr, N. & Spekman, R. E. (2005). Collaborative supply-chain partnerships built upon trust and  electronically mediated exchange. Journal of Business and Industrial Marketing, Vol. 20 Iss 4/5, pp. 179–186.

Ng, K-Y. & Chua, R. Y. J. (2006). Do I contribute more when I trust more? Differential effects of cognition- and affect-based trust. Management and Organization Review, 2 (1), pp. 43–66.

Rigby, D. K., Gruver, K., & Allen, J. (2009). Innovation in Turbulent Times. Harvard Business Review, 87, pp. 79–86.

Schein, E. H. (2004). Organizational Culture and Leadership. Jossey-Bass, San Francisco, CA.

Schoorman, D., Mayer, R., & Davis, J. (2007). An integrative model of organizational trust: Past, present and future, Academy of Management Review, Vol. 32, No. 2, pp. 344-354.

Serban, A. M. & Luan, J. (2002). Knowledge Management: Building a Competitive Advantage in Higher Education: New Directions for Institutional Research, Number 113 (Vol. 4). Jossey-Bass.

Srivastava, S. B. & Banaji, M. R. (2011). Culture, cognition, and collaborative networks in organizations. American Sociological Review, 76(2), pp. 207-233.‏

Tom R. Tyler (2003). Trust within organisations. Personnel Review, Vol. 32 Iss: 5, pp. 556–568.

Wang, S., Tomlinson, E. C., & Noe, R. A. (2010). The role of mentor trust and protégé internal locus of control in formal mentoring relationships. Journal of Applied Psychology, 95 (2), pp. 358–367.