ارتقای فرهنگ احساسی و کیفیت روابط کارکنان‌ـ سازمان از طریق ارتباطات داخلی و تأثیر آن بر هواخواهی کارکنان در صنعت هتل‌داری

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری، دانشکدة مدیریت، دانشگاه آزاد اسلامی، واحد تهران شمال، تهران، ایران

2 دانشیار، دانشکدة مدیریت و حسابداری، دانشگاه آزاد اسلامی، واحد رشت، گیلان، ایران

چکیده

در پژوهش حاضر چگونگی مشارکت سیستم ارتباطی داخلی متقارن و رهبری پاسخگو در ارتقای یک فرهنگ احساسی مثبت و کیفیت روابط کارکنان‌ـ سازمان و اثر آن بر هواخواهی کارکنان میان کارکنان خط مقدم هتل بررسی شد. این پژوهش از نظر هدف کاربردى، شیوة جمع‌آوری اطلاعات پیمایشى، و به لحاظ بررسى روابط بین متغیرها همبستگى با تأکید بر مدل‌سازی معادلات ساختاری است. به‌ منظور دستیابی به هدف پژوهش، داده‌ها از ۲۱۰ نفر از کارکنان خط مقدم هتل اسپیناس در سطح شهر تهران به روش تصادفی ساده جمع‌آوری شد. نتایج آزمون فرضیه‌ها با به‌کارگیری نرم‌افزارهای SPSS و SmartPLS3 حاکى از آن بود که ارتباطات داخلی (ارتباطات متقارن و رهبری پاسخگو) تأثیر مثبتی بر ارتقای فرهنگ احساسی مثبت و کیفیت روابط کارکنان‌ـ سازمان دارد. همچنین، فرهنگ احساسی مثبت و کیفیت روابط کارکنان‌ـ سازمان نیز تأثیر مثبتی بر هواخواهی کارکنان دارد.

کلیدواژه‌ها

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